ESSENTIAL RESPONSIBILITIES: - Ensure compliance with Manage the Job Cycle (MtJC) process - Subject Matter Expert for their area of support - Support the field technically through different media ( online , phone calls and technical papers) - 24/7 Support for Critical Operations in the field when needed - Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database - Follow up on field failures that requires Techn…