Votre rôle: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to: - Customer Satisfaction - TDD, RTDD, ITDD, NS3 and associated metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of 1st time installation - Accountable for order management of all customer solution/service orders from the receipt of valid service requests, to the local handover as per…