What a day in the life looks like: Provide frontline support via phone and ticketing systems to resolve software-related issues. Gather key details to assess and triage cases to the appropriate internal teams. Maintain accurate, detailed documentation within the ticketing system. Ensure timely responses and resolutions in line with defined SLAs. Collaborate with internal teams, vendors, and partners to drive case resolution. Use empathy, active listening, and emotional intelligence to ensure ex…